Shipping And Returns
SHIPPING AND DELIVERY TIMES
The cost of post and packaging in the UK is free using Royal Mail 4-5 days tracked. Otherwise postage in the UK is £4.99 for Royal Mail 1-2 days tracked Mon-Fri (excluding bank holidays). Please be aware that prescription glasses usually take 4-5 working days to complete and if you have opted for lens coatings or high index lenses these may take longer.
For Europe and the rest of the world the cost will start from £10.79. In most cases we aim to dispatch your glasses within a week of receiving your order. However if your order is more complex it may take longer.
The delivery times are subject to availability, payment authorisation verification and processing. Your order will be sent out via Royal Mail, a signature will be required on receipt for international and domestic tracked deliveries and if you are not available to take delivery of your parcel the postman should leave a calling card telling you how you can pick it up or how to arrange re-delivery.
You can return any undamaged items within 30 days of delivery for a full refund of the product price. All prescription eyewear is non-returnable and refunds are not able to be offered, these items are bespoke products. The refund will not include the cost of return postage and if you have chosen Express or Special Delivery on your order you will only be refunded our standard delivery charge. The items must be in a resalable condition when we receive them. Please take care when opening product packaging/boxes, we may not be able to accept returns where the packaging has been damaged beyond what is deemed “reasonable care”.
To cancel your order simply fill in the returns form that accompanied your order and return the item using the provided labels. We recommend returning the item to us using a service that is tracked and requires a signature on delivery. All goods must be returned to us in a resalable condition. Please note that for goods paid for by debit/credit card, we can only make a refund to the card used to make the original transaction.
If any product arrives damaged notify us within 1 days and we will happily organise a replacement or refund. We must receive the item back before a refund or replacement can be organised. E-mail [email protected] or phone 01656 858285 and we will arrange this. A returns label will be provided to return the item to us.
Any damage that becomes evident 14 days or more after delivery, any wear and tear or mistreatment of the item by the customer, is not the responsibility of The Optic Shop and we are not responsible for any claims. All frames are guaranteed for one year by a manufacturer’s warranty, however the guarantee does not cover wear and tear or mistreatment. Scratches on the lenses are not covered under any warranty.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
The Optic Shop offers a minimum of 14 days' money back guarantee for Oakley frames. Any Oakley Custom product (Sunglasses or Optical) is non returnable as it is a customised item, made to the customer's specification.
All orders placed within the month of December 2019 will be able to take advantage of our extended Christmas returns period. Applicable orders will be able to be returned to us up until the 24th of January 2020.
Office opening times
Monday to Friday, 10am to 4pm. Closed bank holidays.
Contact Us Telephone: 01656 858285